At Quad Digital Services LLP (operating under the trade name Quadigy), we take pride in delivering high-quality marketing services tailored to client objectives. As a service-based business, our efforts, resources, and time are allocated based on project-specific scopes and agreed timelines.

This policy outlines the terms of cancellation and refund applicable to our services.

1. Nature of Services

All services provided by Quadigy—such as content development, SEO, paid media management, brand consulting, and digital strategy—are customized and executed based on client approvals, retainer agreements, or project-specific contracts. Due to the nature of these services, refunds are not generally offered once work has commenced.

2. Cancellations

  • Retainer Clients: Clients engaged on a monthly retainer may request cancellation by providing a 30-day written notice prior to the next billing cycle. Work and deliverables during this notice period will be carried out as agreed.

  • Project-Based Engagements: Cancellations for fixed-scope or milestone-based projects must be submitted in writing. Any work completed up to the date of cancellation will be billed, and no refund will be provided for partial milestones or hours already consumed.

3. Refunds

  • Non-Refundable Services: Fees paid for strategy development, creative work, campaign execution, or any consulting services are non-refundable once the project has started or access to work/productivity tools has been granted.

  • Advance Payments: Any advance or upfront payments made for project initiation or resource allocation are considered commitment fees and are non-refundable.

  • Exceptional Circumstances: Refunds may be considered on a case-by-case basis in the event of service non-delivery attributable solely to Quadigy, and only if no work has been initiated. Such cases will be reviewed internally and processed at our discretion within 30 business days.

4. Dispute Resolution

We are committed to client satisfaction. In case of concerns, we encourage you to contact your designated Account Manager or email us at [email protected] to resolve any issue amicably and professionally.

5. Modifications to This Policy

Quadigy reserves the right to modify or update this policy at any time without prior notice. Clients are advised to review this page periodically for any changes.

To contact us
If you have any questions about this Cancellation & Refunds Policy, the practices of this site, or your dealings with this site, please contact us at:
Quadigy (part of Quad Digital Services LLP)
B1/401, Kanakia Boomerang, Chandivali Farm Road,
Chandivali, Andheri East,
Mumbai, Maharashtra, 400 072
India

Phone: +91 9820398165
Email: [email protected]